Identity

Cities and counties have dozens of departments and agencies and at least as many systems of record. It is difficult enough to keep various business functions coordinated, much less tie all relevant activity to a specific resident or business. As a result, residents and businesses face high hurdles in order to track and manage disparate cases, accounts, and processes. And the city not only compromises its customer experience, but performs redundant administration activities across agencies.

The best approach is to complement the systems that you have in place today, rather than replace them. Each team seeks to maintain its business processes and its autonomy. Introducing API-driven technology allows the city to translate relevant data from multiple systems into the same schema.

This approach can yield solutions for multiple objectives, from allowing businesses one central location to update their information -- to running quick searches for outstanding debts or penalties. We will collaborate with you to find the best solution to meet your specific objectives.